LASTMA launches in-person centre for public complaints
The Lagos State Traffic Management Authority has opened a Physical Complaint Centre at its Oshodi headquarters, aiming to give residents a direct platform for reporting traffic issues and concerns. Olalekan Bakare-Oki, the agency’s General Manager, emphasized that the new centre will complement existing digital and phone-based reporting channels. The move is part of ongoing reforms to improve transparency, accountability, and service delivery. The agency highlighted its commitment to addressing complaints seriously and maintaining high standards of professionalism.
What we know
- The Physical Complaint Centre allows residents to report traffic-related grievances and seek clarifications face-to-face at the LASTMA headquarters.
- The initiative complements the 3367 toll-free call centre, which recorded 2,843 public engagements between June 28 and July 29, 2026.
- The hotline handled various cases, including enquiries, commendations, accident reports, formal complaints, and information requests, with 468 cases resolved.
- Olalekan Bakare-Oki assured that all complaints would be thoroughly investigated, and officers found culpable would face disciplinary action.
- The agency reiterated its zero-tolerance stance on corruption, extortion, and misconduct, encouraging the public to use both the physical and toll-free centres for feedback and emergency reports.
