Telcos compensate millions after NCC orders redress for poor service
Telecom operators in Nigeria have compensated over 75 million subscribers following a directive from the Nigerian Communications Commission (NCC) to address poor network quality. The compensation, one of the largest in Africa’s mobile market, was mandated after ongoing complaints about dropped calls, slow data, and inconsistent coverage. The NCC is still validating that all eligible subscribers are properly compensated and is pushing for further improvements in network infrastructure. The commission is also addressing issues like infrastructure vandalism and the need for broader fibre rollout.
TLDR
- The NCC ordered telecom operators to compensate subscribers for substandard network performance after its 109th board meeting held on May 25, 2026.
- The compensation directive was issued on March 29, 2026, requiring automatic airtime credits for affected users.
- Over 75 million subscribers have received compensation, with the NCC independently validating operators’ compliance.
- Operators, tower companies, and industry players spent about N2.13tn on capital expenditure in 2025, with plans to invest about N1.86tn in 2026 for network improvements.
- The NCC is exploring a Communications Industry Security Trust Fund to address persistent vandalism and strengthen telecom infrastructure security.
