NERC announces compensation for Band A customers facing power shortages
The Nigerian Electricity Regulatory Commission (NERC) has introduced a compensation scheme for Band A electricity customers affected by poor power supply. The directive targets customers impacted by significant generation shortfalls due to issues like inadequate gas supply and vandalism. Eligible customers will receive compensation based on their category and the level of supply received. The commission has set clear timelines and rules to ensure all affected customers benefit from the scheme.
What we know
- NERC approved a special compensation package for Band A customers affected by poor power supply between February and March 2026.
- The directive, No. NERC/2026/002, addresses generation shortfalls caused by inadequate gas supply and vandalism of infrastructure.
- Customers on Band A feeders with less than 18 hours of daily supply during the period are eligible for special compensation.
- Compensation for February 2026 must be completed by May 31, 2026, and for March 2026 by June 30, 2026.
- Distribution companies are prohibited from offsetting compensation against existing customer debt, and must clearly inform customers of the value and period of compensation received.
