Xejet Airways fined by NCAA for violating passenger rights
The Nigeria Civil Aviation Authority has imposed a fine on XEJET Airways for alleged violations of passenger rights. According to Michael Achimugu, the sanction aims to improve service delivery and ensure fair treatment of passengers in Nigeria’s aviation sector. The penalty is intended to correct wrongdoings and enhance compliance, not to generate revenue. The move follows increasing complaints from travellers about poor service from domestic airlines.
TLDR
- XEJET Airways was fined N2 million by the Nigeria Civil Aviation Authority for breaching consumer protection regulations.
- Michael Achimugu confirmed the sanction, stating it is part of efforts to ensure airlines treat passengers fairly.
- The NCAA emphasized that penalties are meant to compel compliance and improve service, not to cripple airline operations.
- Travellers have welcomed the move, citing repeated issues with flight delays, cancellations, and poor customer care.
- Juliet Atikpekpe, spokesperson for XEJET Airways, confirmed the sanction and said the matter is being handled by the authority.
