NERC directs electricity complaints to state regulators
The Nigerian Electricity Regulatory Commission (NERC) has announced that electricity consumers in 15 states should now address metering and billing complaints to their state regulators. This move follows the decentralisation of electricity regulation, transferring oversight to state authorities in these areas. NERC aims to improve responsiveness and accountability by bringing regulation closer to consumers. The commission urges residents to engage directly with their state agencies for all electricity-related issues.
TLDR
- NERC has instructed residents in 15 states to send electricity complaints to their state regulators.
- The affected states include Abia, Anambra, Bayelsa, Edo, Ekiti, Enugu, Imo, Kogi, Lagos, Nasarawa, Niger, Ogun, Ondo, Oyo, and Plateau.
- Consumers should no longer escalate metering, billing, or service issues to the federal regulator.
- The reform is intended to enhance response times and make regulation more tailored to local needs.
- Issues covered include estimated billing, meter performance, customer service, and power supply reliability.
