Metering complaints top Nigerian power sector grievances, report finds
A new report highlights that Nigerian electricity consumers are increasingly frustrated by metering challenges, overtaking previous concerns about estimated billing. According to the Nigerian Electricity Regulatory Commission’s 2025 industry report, over 700,000 complaints were lodged against power distribution companies. The data reveals that metering, billing, and service interruptions remain the leading causes of dissatisfaction. Despite a significant drop in total complaints, these issues continue to trouble consumers.
TLDR
- The Nigerian Electricity Regulatory Commission’s 2025 report recorded 708,677 complaints from consumers, with metering issues accounting for the largest share.
- Metering, billing, and service interruptions made up as much as 75.57% of complaints in some quarters.
- Complaints dropped sharply in 2025 compared to 1,236,213 in 2024, partly due to changes in reporting methodology.
- Port Harcourt DisCo had the highest complaints in the first two quarters of 2025, Ibadan DisCo in the third, and Kano DisCo in the fourth.
- Ongoing metering gaps, billing disputes, and service interruptions continue to undermine consumer confidence in Nigeria’s power sector.
