AI-powered platform launched to streamline election communications
A technology company, Crown Softech Ltd, has introduced an AI-driven communication platform called WaFlo. The platform aims to help organisations manage customer and public communications across WhatsApp, Instagram, and Messenger from a single dashboard. Sikiru Obarayese, the Lead Architect and Founder, highlighted the platform’s focus on security, transparency, and responsible AI use. WaFlo is designed for businesses, public institutions, and electoral bodies to handle large-scale messaging and combat misinformation.
TLDR
- WaFlo integrates Meta Business APIs to centralise and automate responses across multiple messaging channels.
- Sikiru Obarayese stated the platform can address challenges in managing high message volumes for elections and business operations.
- The AI system automates FAQs, routes complex issues, and provides 24/7 customer engagement.
- Electoral bodies and civic organisations can use WaFlo to broadcast verified information and counter fake news in real-time.
- Government agencies can automate routine public inquiries, offering instant support and maintaining auditable records.
