NERC refunds millions to electricity customers after billing complaints
The Nigerian Electricity Regulatory Commission (NERC) has refunded N155.84m to electricity consumers after resolving widespread billing complaints. The refunds were made as credit adjustments to customers who reported overbilling and related issues across the power sector. Complaint resolution rates improved steadily over the year, with the regulator emphasizing the importance of timely redress for consumer confidence. Despite the progress, billing disputes, metering issues, and service interruptions remain persistent challenges for many Nigerians.
TLDR
- NERC refunded N155.84m to customers following verified overbilling and billing disputes.
- Complaint resolution rates improved from 37.27% in Q1 to 76.96% in Q4, showing regulatory progress.
- The majority of customer complaints were about billing, metering, and service interruptions.
- Some distribution companies, like Kano and Kaduna, achieved high complaint resolution rates, while others lagged.
- The commission emphasized ongoing reforms and oversight to strengthen consumer protection and accountability in the power sector.
