FG tells telcos to compensate users for poor network
The Nigerian Communications Commission has instructed mobile network operators to compensate subscribers experiencing subpar network quality. According to Nnenna Ukoha, affected users will receive airtime credits based on their average spending and location during service failures. The commission emphasized that subscribers should not bear the full impact of service disruptions. The NCC also directed tower companies to reinvest fines into infrastructure improvements to boost network performance.
What we know
- The Nigerian Communications Commission directed mobile operators to compensate users in areas with poor network quality.
- Compensation will be in the form of airtime credits, calculated from subscribers’ average spending and their presence in affected local government areas.
- The NCC said this move is part of its consumer-focused regulatory approach, aiming to put subscribers at the center of Nigeria’s telecom ecosystem.
- Tower companies are required to reinvest fines into measurable infrastructure upgrades to strengthen network resilience.
- The commission pledged to keep using regulatory tools to ensure fairness, transparency, and accountability for subscribers.
