NERC shares steps for resolving electricity supply issues
The Nigerian Electricity Regulatory Commission (NERC) has provided a clear process for consumers facing electricity supply, billing, or metering problems. In a recent advisory, NERC emphasized that electricity Distribution Companies (DisCos) should be the first point of contact for such complaints. The commission also highlighted the importance of keeping records and reference numbers for all communications. If issues persist, consumers can escalate their complaints to state regulators or directly to NERC.
What we know
- NERC advises consumers to first contact their DisCo’s customer care for any electricity-related issues.
- Customers should obtain a complaint reference number and keep all related records for follow-up.
- If the issue is not resolved and the state has a State Electricity Regulator (SER), complaints should be escalated there.
- For states without an SER, or if further help is needed, consumers can contact the NERC Call Centre.
- Contact details for the NERC Call Centre include phone numbers and an email address for complaints.
